Hotel Indigo Krakow - Old Town, an IHG Hotel

Our stay at Hotel Indigo was overall pleasant, but I want to take a moment to highlight an extraordinary act of kindness and professionalism by a young staff member who truly went above and beyond. On the evening of January 2nd, my husband and I were unfortunately attacked outside the hotel by a local man who was extremely drunk and had been causing trouble earlier in the evening. This was an incredibly frightening experience for us as tourists, and many passersby ignored our calls for help. However, a young man working at the hotel that evening (blonde, likely in his mid-twenties) stepped in and showed incredible bravery and composure. He came outside, separated the fight, defused the situation, spoke to the man in Polish, and made it clear we were tourists and should be left alone. He then ensured the man was locked out of the hotel and called the police to ensure our safety. This staff member’s actions were far beyond what anyone could reasonably expect from hotel staff. He was calm, professional, and compassionate in a very tense situation, and my husband and I are deeply grateful for his support. Unfortunately, I didn’t get his name, but I would love for this review to reach either him or the management at Hotel Indigo so that his bravery and kindness can be recognized. In addition to this, the hotel itself was lovely, and we would certainly stay here again. But this young man’s courage and care were, without a doubt, the highlight of our experience. Thank you for hiring such exceptional staff.

This gem hotel is conveniently located close to the train station (you can take a direct train from the airport), has the most amazing breakfast (besides the usual breakfast elements it had the unusual option to order one of five or six warm meals that the chef was making specifically for you, from the Polish breakfast with eggs and high quality sausage to pancakes with cinnamon or maple syrup). Room was nicely decorated and the staff very responsive, especially the guy at the bar downstairs who could make just about any cocktail you'd ask with passion and friendliness.

The hotel seems freshly renovated and clean. The staff are pleasant and responsive. I liked the decor in the room and the high ceilings. They have a gym with a pretty good selection of equipment, but it is tiny - when there is one other person doing floor exercises, you are at risk of stepping on them. The breakfast was very satisfying. It was a medium-size buffet, with enough choices and the quality of food was excellent. The wifi in the room worked well. It was quiet.

It is the kind of small but very cozy hotel. It is nicely decorated and makes you feel at home. The breakfast was very good. They have a warm bread with plums...simply amazing. The room is small but comfortable, the floor heating in the bathroom is great. We had dinner one evening at the restaurant, very good food and attention to detail.

We were more than happy with our 4 night stay at this property. The location is within easy walking access to the touristic square. Directly adjacent to the Hotel is the city market which is a fun place to see locals & tourists shopping for produce, bakery, inexpensive gifts & clothing. We especially appreciated how quiet the neighborhood was at night with hardly any street noise after 9pm. The property is exceptionally well maintained, guest rooms are very clean & comfortable. The front desk staff is happy to assist with any questions or requests. The breakfast features menu items or an ample self serve buffet. The restaurant has cheerful natural lighting, plenty of room, and the staff are extremely polite & helpful. The self serve espresso & coffee machine was my personal favorite :)